Shipping policy

SHIPPING POLICY

Hi Elevation Labs currently ships to eligible addresses within the United States only. We do not currently offer international shipping.

ORDER PROCESSING

Orders are generally processed within 1–2 business days after payment is successfully completed.

Orders placed on weekends or holidays will begin processing on the next business day. Processing times may be extended during holidays, promotional periods, severe weather, product launches, or other periods of unusually high order volume.

Processing time is separate from the estimated carrier transit time shown at checkout.

SHIPPING RATES

Standard Shipping:

• Free standard shipping on eligible orders of $30 or more after discounts and before applicable taxes.
• A flat $8 standard shipping charge applies to eligible orders below $30.
• Estimated transit time: approximately 5–8 business days after the order has been processed.

Express Shipping:

• Flat rate: $15.
• The available estimated delivery timeframe will be displayed at checkout.
• Express delivery estimates begin after order processing and do not guarantee delivery on a specific date.

Available shipping methods and rates are determined at checkout based on the shipping address, order contents, and available carrier service.

DELIVERY ESTIMATES

Delivery dates are estimates and are not guaranteed. Carrier delays may occur because of weather, transportation disruptions, seasonal demand, incorrect addresses, or other circumstances outside our control.

We are not responsible for carrier delays after a package has been transferred to the shipping carrier, but we will assist customers with available tracking information and reasonable carrier inquiries.

ORDER TRACKING

When your order ships, you will receive a shipping confirmation email containing tracking information, when available.

Tracking information may require up to 48 hours to update after the carrier receives the package.

ADDRESS ACCURACY

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please contact us immediately at hielevationlabs@gmail.com if an address correction is needed. Address changes are not guaranteed after an order has entered processing or fulfillment.

We are not responsible for delays, failed delivery, or additional charges caused by an incorrect or incomplete address provided by the customer.

LOST, STOLEN, OR MISSING PACKAGES

If tracking shows that a package is still in transit beyond the expected delivery window, please contact us at hielevationlabs@gmail.com.

If tracking shows that a package was delivered but you cannot locate it, please first:

• Check the delivery location and surrounding area
• Ask household members, neighbors, or building management
• Confirm that the shipping address on the order is correct
• Contact the shipping carrier

We will assist with reasonable carrier inquiries. Replacement or refund eligibility will be determined based on the order details, tracking information, carrier findings, and applicable law.

DAMAGED PACKAGES

If your order arrives damaged, defective, incomplete, or incorrect, contact us promptly at hielevationlabs@gmail.com.

Please include your order number and clear photographs of the product, outer packaging, shipping label, and damage or issue. Keep all products and packaging until our review is complete.

RETURNED OR UNDELIVERABLE PACKAGES

Packages returned because of an incorrect or incomplete address, refusal of delivery, failure to collect the package, or another circumstance outside our control may be subject to additional shipping charges.

Any refund will be handled according to our Return and Refund Policy.

CONTACT

Hi Elevation Labs
Email: hielevationlabs@gmail.com
Phone: +1 626-808-6237