Refund policy

Return and Refund Policy

We want you to feel confident when shopping with Hi Elevation Labs. Please review the following return and refund terms before placing your order.

30-Day Return Window

You may request a return within 30 days after your order has been delivered.

To be eligible for a return, the product must be:

Unopened, unused, and in its original condition
In the original packaging with the safety seal intact
Accompanied by proof of purchase or the original order number

For health and safety reasons, dietary supplements that have been opened, used, altered, or returned with a broken or missing safety seal cannot be accepted.

A return request does not automatically guarantee approval. All returned products are subject to inspection.

How to Request a Return

Before sending any product back, please contact us at:

hielevationlabs@gmail.com

Please include:

Your full name
Order number
Product you wish to return
Reason for the return

Do not send products back without prior return authorization. Unauthorized returns may not be accepted or refunded.

Once your return is approved, we will provide return instructions.

Authorized returns should be sent to:

Hi Elevation Labs Returns
2393 Bateman Avenue
Irwindale, CA 91010
United States

Return Shipping

Customers are responsible for return shipping costs for standard returns.

We recommend using a trackable shipping service and retaining the shipping receipt. Hi Elevation Labs is not responsible for returned packages that are lost, damaged, or delivered to the wrong address.

Original shipping charges and expedited shipping charges are non-refundable, except where required by law or when the return is caused by our error.

Damaged, Defective, or Incorrect Products

Please inspect your order when it arrives.

Contact us promptly at hielevationlabs@gmail.com if your order arrives damaged, defective, incomplete, or incorrect. Include your order number and clear photographs of the product, packaging, shipping label, and damage or issue.

If we confirm that the product was damaged, defective, or sent incorrectly, we may offer a replacement or refund and will provide appropriate return instructions at no additional cost to you.

Do not discard the product or packaging until we have completed our review.

Non-Returnable Items

We cannot accept returns for:

Opened or used dietary supplements
Products with a broken, removed, or missing safety seal
Products not returned in their original packaging
Products damaged after delivery through misuse, improper handling, or improper storage
Products returned more than 30 days after delivery
Products purchased from an unauthorized third-party seller
Gift cards
Items identified as final sale at the time of purchase

Order Cancellations

You may request cancellation of an order before it has been fulfilled or shipped.

Cancellation requests are not guaranteed. Once an order has been fulfilled, packaged for carrier pickup, or shipped, it can no longer be canceled and must follow the applicable return process.

To request cancellation, contact hielevationlabs@gmail.com as soon as possible and include your order number.

Exchanges

We do not currently offer direct product exchanges.

When an eligible return is approved, you may return the product for a refund and place a new order separately.

Refunds

We will notify you after we receive and inspect your return.

If the return is approved, the eligible refund will be issued to the original payment method. Please allow up to 10 business days for us to process an approved refund. Your bank or credit card provider may require additional time to post the refund to your account.

If more than 15 business days have passed since we approved your refund, please contact us at hielevationlabs@gmail.com.

Refused and Undeliverable Packages

Orders returned because of an incorrect or incomplete address, refusal of delivery, failure to collect the package, or other circumstances outside our control may be refunded after the package is returned to us.

Original shipping charges and any return-to-sender fees may be deducted from the refund where permitted by law.